I’m a tech consultant based in London with 10 years’ experience helping companies improve customer experience and drive more value from data through AI, analytics, and data products.

Key Skills

Product Management: Design Thinking, user-centered design, prioritization, roadmapping, stakeholder management, cross-functional collaboration

Data, Analytics & ML Delivery: Agile/Scrum delivery frameworks incl. SAFe, data analysis, data storytelling, sprint planning

Leadership: Presentation, people management, coaching

Tech & Data Literacy

I’ve worked with a variety of technologies and platforms in digital transformation programs, incl.:

Cloud platforms (GCP, AWS), Data visualization (Looker, PowerBI, Tableau, Qlik), Teradata, Oracle DBs, Salesforce, Verint, Braze

Programming languages: SQL, Python, gSQL, DAX, Javascript, Typescript

Currently learning…

-Building generative AI agents using Langchain on Vertex AI

-Front-end app development using React Native

Experience

Co-Founder | Spotty Aerospace

Dallas, TX & London, England (Nov 2023-Present)

  • Tech startup leveraging AI to provide increased situational awareness to airport operations and support hobbyist planespotting. Currently in closed trials.

Technology Consulting Senior Manager | Accenture

London, England (Jan 2019-Present)

  • Led business transformation team for a customer care transformation. Completed analysis of contact center interactions through data analysis in Looker, call listening, and agent shadowing to understand key contact drivers. Led creation of business case and definition of cloud-based AI solution for more advanced virtual agent capabilities in AWS, worth c.£10m in benefit opportunity through digitzation of customer interactions.

  • Led data product management function for a cloud & data transformation program. Completed discovery activities across all as-is data products, defined program vision and objectives, and created a prioritised roadmap. Reduced total scope by c.50% through removal of legacy tables and prioritisation of data product inventory to reduce time to value by c.10 months.

  • Led Speech Analytics program to complete NLP-based analysis of assisted sales calls, identifying c.£17m in cost-saving opportunity through handling time reduction. Culminated in winning a £1.5m deal to implement solution to address process inefficiency.

  • Led data & insights stream for a customer pilot and new product launch, including delivery of data products which drove 4% improvement of customer journey breakage, worth estimated £6m revenue per year.

  • Led design and solution definition activities to launch a new consumer Telco product to market. Led cross-functional teams to define to-be customer journeys, solution architecture, and business requirements. Aligned 60+ stakeholders from different business and technology domains to deliver on time.

  • Led continuous improvement squad to drive adoption of a self-serve pricing tool for B2B commercial teams. Increased adoption by over 230% by implementing automated reporting and data-driven enhancements to the tool as well as addressing 150+ pieces of user feedback to improve UX.

Key lead for organization-wide ‘Women in AI’ community in the UK. Organized multiple events with regular attendance of over 50 people and represented Accenture at annual ‘Women in Data’ conference.

Sector Executive for Tech, Media & Telco | KPMG

London, England (May 2017-October 2018)

  • Firm-wide point of contact for all client work and internal activity across the tech, media and telco industries.

  • Reported directly to Global Head of TMT, helping to carry out his agenda within the UK.

  • Responsible for managing sector pipeline and forecasting, supporting business development activity, monitoring sales revenue and costs for the sector, coordinating sector marketing campaigns, and managing internal communications.

  • Partnered with KPMG’s Tech Growth team to help develop relationships with entrepreneurs and fast-growing startups, including individually mentoring a London-based startup.

  • Authored thought leadership on the rise of fake news in social media.

Technology Consultant | KPMG

London, England (October 2014-May 2017)

  • Provided advisory services to clients on key risk areas introduced by reliance on technology, such as data migrations, access and identity management, data centre audits, change management, and information governance.

  • Completed SOC (ISAE) assessments, General IT Controls (GITC) and IT application controls (ITAC) testing, project assurance and system implementation reviews, and developed risk and control frameworks for clients.

  • Client portfolio covered various industries, with a focus on media, telecommunications and advertising.

Founder | Lightbox Creative St Andrews

St Andrews, Scotland (Feb 2012-Sep 2016)

  • Founded a multi-disciplinary creative agency providing photography, video, graphic design and social media services across Fife.

  • Worked with local businesses, the University, and student run events.

  • Grew social media following to c.100k.

  • Grew team to 20 individuals before graduation.

https://lightboxstandrews.com/

Education

University of St Andrews, MA Psychology, 1st Class

  • 2010-2014 St Andrews, Scotland

  • Winner of Malcolm Jeeves award for Top Performer - 2014

  • Dean’s List, 2013 & 2014

  • Focus on cognitive and behavioral neuroscience.

Middleton High School

  • 2005-2009 Middleton, Wisconsin